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Privacy Policy

Privacy Policy for Rain Tree Mental Health

Last Updated: March 2025

At Rain Tree Mental Health (“we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our SMS Campaign. By participating in our SMS service, you consent to the practices outlined in this Privacy Policy.

1. Introduction

This Privacy Policy applies to the SMS Campaign service provided by Rain Tree Mental Health, which sends appointment reminders, wellness tips, treatment updates, and other relevant mental health-related information to your mobile device. We respect your privacy and take all reasonable steps to ensure your information is kept confidential and used in accordance with the law.

2. Information We Collect

We may collect and store the following personal information when you subscribe to our SMS Campaign:

  • Phone Number: The mobile phone number you provide when opting in to the SMS service.

  • Consent Records: Your opt-in consent and related information that confirms your authorization to receive SMS messages.

  • SMS Interaction Data: Information about the messages sent to and from your mobile device, including whether you open or respond to messages.

We do not collect sensitive health data or personally identifiable health information via the SMS service unless explicitly authorized by you and required for treatment or billing purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Sending SMS Messages: To send you appointment reminders, treatment updates, mental health tips, and other information related to your care.

  • Improving Services: To analyze the effectiveness of our SMS communications and improve the services we offer to our patients.

  • Compliance with Legal Obligations: To comply with applicable healthcare regulations, including HIPAA, and other relevant laws.

4. Sharing Your Information

We do not share your phone number or any other personal information collected through our SMS Campaign with third parties except in the following circumstances:

  • With Your Consent: If you provide explicit consent for us to share your information with others.

  • As Required by Law: To comply with applicable laws, such as the Health Insurance Portability and Accountability Act (HIPAA), regulations, or a legal request such as a subpoena, or to protect against fraud or illegal activities.

  • Third-Party Service Providers: We may use third-party providers to assist with sending SMS messages (e.g., SMS gateway providers). These service providers are contractually obligated to handle your data in compliance with this Privacy Policy and applicable laws.

  • No mobile opt-in data will be shared with third parties.

5. How We Protect Your Information

We take the protection of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it. This includes:

  • Encryption: Your phone number and SMS message data may be encrypted during transmission.

  • Access Control: Only authorized personnel have access to personal information related to our SMS Campaign.

  • Secure Storage: We securely store the data we collect in compliance with privacy laws, including HIPAA.

However, no method of transmission over the internet or mobile network is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your information:

  • Opt-Out: You can stop receiving SMS messages from us at any time. To opt-out, reply “STOP” to any SMS message from us or follow the instructions provided in each message. After opting out, you will no longer receive SMS messages unless necessary for critical healthcare purposes.

  • Update Your Information: If your contact information (e.g., phone number) changes, you are responsible for updating us with your new details.

  • Request Access to Data: Under applicable privacy laws, you have the right to request access to any personal data we hold about you, including your phone number and consent records.

  • Request Deletion: In certain circumstances, you may request the deletion of your personal information. We will comply with these requests as required by law, although there may be exceptions where we need to retain data for legal, medical, or business reasons.

7. Compliance with HIPAA

We are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). The information shared via our SMS service is generally not health-related; however, if sensitive health information is shared via SMS (e.g., for care coordination), we ensure that such information is treated in a manner that complies with HIPAA’s privacy and security regulations.

Please note that SMS is not a secure form of communication for transmitting sensitive health information. We encourage you to communicate sensitive information through more secure means, such as phone calls, in-person visits, or encrypted portals.

8. Data Retention

We retain your personal information, including your phone number, for as long as you are subscribed to our SMS Campaign. If you opt-out, we will retain your information for a period required by law or for legitimate business purposes, such as compliance with regulations or ongoing healthcare services.

9. Children’s Privacy

Our SMS Campaign is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in this document with an updated "Last Updated" date. We encourage you to periodically review this Privacy Policy for any updates.

By continuing to engage with our SMS service after any updates to this Privacy Policy, you consent to the changes.

11. Contact Information

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If you have any questions, concerns, or requests regarding this Privacy Policy or our SMS Campaign, please contact us at:          
Rain Tree Mental Health
719-755-8420
office@raintreemhc.com
2130 S. Academy Blvd. Ste.102

Colorado Springs, CO 80916

By participating in our SMS Campaign, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Terms of Service

Terms of Service for Communication

Last Updated: March 2025

These Terms of Service ("Terms") govern your participation in our SMS campaign ("SMS Campaign") for Rain Tree Mental Health  ("we", "us", or "our"). By opting into our SMS Campaign, you agree to be bound by these Terms. Please read them carefully before subscribing or engaging with the SMS service.

1. Introduction

By opting in to receive SMS messages from Rain Tree Mental Health Name, you are consenting to receive text messages related to your care, appointment reminders, wellness tips, and other relevant mental health-related information. Our SMS Campaign is designed to keep you informed and engaged with our services. You are not required to receive SMS messages to receive services from us.

2. Consent to Receive Text Messages

By providing your phone number and opting in to our SMS campaign, you are consenting to receive automated text messages from Rain Tree Mental Health at the phone number provided. These messages may include appointment reminders, health tips, treatment updates, or notifications about our services.

Message Frequency: You may receive up to 10 messages per month.

Message Types: These may include reminders about scheduled appointments, treatment plans, wellness tips, or other related information.

3. Message and Data Rates

Message and data rates may apply based on your mobile phone carrier and plan. You are responsible for any charges or fees associated with your use of this service.

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time. To unsubscribe, text "STOP" to 719-755-8420 or follow any other opt-out instructions provided in the messages. After you opt-out, you will no longer receive any further SMS messages from us, except for those required by law or related to ongoing services that cannot be opted out of.

5. Privacy and Confidentiality

We respect your privacy and are committed to protecting your personal information. Our SMS Campaign will comply with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), which governs the confidentiality and security of your health information.

Data Usage: The phone number you provide will be used solely for sending SMS messages related to your mental health care. We will not share your phone number with third parties without your consent, except as required by law or to provide the services you have requested.

6. Health Information

Any information shared via SMS should be general in nature and not include sensitive health information. Please refrain from sharing personal health details through SMS. For any concerns about your treatment or mental health, contact our clinic directly.

Emergency Situations: SMS messages are not intended for emergency situations. If you are experiencing a mental health crisis or emergency, please call 911 or 988 or visit your nearest emergency room.

7. Responsibility

By subscribing to the SMS Campaign, you agree to provide accurate and up-to-date information, including your mobile phone number. You are responsible for updating your contact details with us if your phone number changes.

8. No Liability

We are not liable for any delays or failures in the SMS service, including those caused by technical issues or any failure of the mobile network. We are also not responsible for any third-party charges or issues related to your mobile phone service provider.

9. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Any changes to these Terms will be posted here, and the "Last Updated" date will reflect the date of the most recent update. By continuing to engage with our SMS Campaign after any changes, you accept the revised Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of [State], without regard to its conflict of law principles.

11. Contact Information

If you have any questions about these Terms or our SMS Campaign, please contact us at:

Rain Tree Mental Health
19-755-8420
office@raintreemhc.com
2130 S. Academy Blvd. Ste.102

Colorado Springs, CO 80916

By opting in to our SMS Campaign, you acknowledge that you have read, understood, and agree to these Terms of Service.

Guidance for Users Seeking Help with Messaging

  1. HELP

    • Use this keyword to receive information about the SMS service, such as how to opt out, message frequency, or how to get support.

  2. STOP

    • Use this keyword to unsubscribe from the SMS campaign and stop receiving messages. You will no longer receive SMS messages from the clinic unless required by law.

  3. START

    • Use this keyword to opt back in to the SMS campaign if you have previously unsubscribed or opted out.

  4. STOP ALL

    • Use this keyword to unsubscribe from all SMS campaigns or services provided by the sender.

  5. UNSUBSCRIBE

    • Another term used to opt out of receiving SMS messages from the clinic or service.

  6. INFO

    • Use this keyword to receive more information about the service, including terms of use, privacy policies, or service details.

  7. STATUS

    • Use this keyword to check the current status of your SMS subscription or receive updates on your participation.

  8. PAUSE

    • Use this keyword to temporarily pause SMS communications. You can resume them later by texting "START" or following the provided instructions.

  9. RESUME

    • Use this keyword to resume receiving SMS messages after a pause.

  10. SUPPORT

  • Use this keyword to receive customer support or help with any issues regarding the SMS service.

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